Airport Team Leader – Heraklion

Jet2holidays is the UK’s 2nd largest Tour Operator, providing ATOL licensed Package Holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities with scheduled leisure flights by our award-winning airline Jet2.com.

We have fantastic opportunities to join our Jet2holidays Team as an Airport Team Leader based in Heraklion Airport for Summer 2019.

Reporting into the Destination Manager, the Airport Team Leader will be responsible for leading, motivating and coaching a team of Airport based Customer Helpers to deliver VIP customer service at all times.

You will plan your team’s rosters so that they are on hand to ensure our customers safe and efficient transfer to their resort on as well as at the end of their holiday, to greet our customers as they arrive safely back at the airport, to return to the UK.

You will also be the team’s first point of contact for advice, as well as working with our transfer agents and colleagues to help deliver feedback to improve service delivery. Representing our Jet2holidays’ values at all times is also essential to the success of this role.
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