Sales & Reservations Manager (Sissi-Crete)

Castello Boutique Resort & Spa (5 Star Boutique Resort, 48 Units / SLH Member) &
Castello Village Resort (4 Star Resort, 147 Units), both in Sissi– Crete , are looking for a

Sales and Reservations Manager

Position Requirements
Degree in Hospitality Tourism / Sales / Marketing
5 years’ minimum experience as a Sales and Reservations Manager in 4 Star and/or 5 Star Resorts
Good network of contacts in the travel industry, with a portfolio of tour operators and OTA’s
Revenue Management experience
Sales and results oriented, self-driven, with a positive outlook, and a clear focus on hotels’ profit
Strong computer skills, broad experience in IDS, GDS, Channel Management and PMS Systems
Excellent command of the Greek, English and German Language, oral and written
Additional multilingual skills will be considered as an asset
Strong analytical, negotiation and teamwork skills
Ability to handle multiple tasks
Ability to comply with the Company’s operational standards
Competitive compensation package
Permanence contract
Challenging working environment
Accommodation & Full Board
Candidate details will be kept strictly confidential.

All resumes will be kept confidentially, for a 12-months period.

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General Manager / Hotel Manager (Agios Nikolaos-Crete)

Karma Group, an Award Winning International Lifestyle Leisure and Entertainment Group is currently seeking to recruit a professional for a new season 2019, at Karma Minoan hotel in Agios Nikolaos – Crete for the position of General Manager :

Required Qualifications
Minimum 4 years’ experience in a similar position
Fluency in both English and Greek
Required Skills
Excellent customer care skills
Young, dynamic and self-motivated

Candidates from Lassithi area shall be preferred.
POSITION TITLE: General Manager / Hotel Manager
⦁ Oversee the operations functions of the hotel, as per the Organization
⦁ Hold regular briefings and meetings with all head of departments.
⦁ Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
⦁ Lead all key property issues including capital projects, customer service and refurbishment.
⦁ Handling complaints, and oversee the service recovery procedures.
⦁ Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget,
⦁ Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
⦁ Ensure all decisions are made in the best interest of the hotels and management.
⦁ Prepare a monthly financial reporting for the Board of Directorss
⦁ Developing improvement actions, carry out costs savings.
⦁ A strong understanding of P&L statements and the ability to react with impactful strategies
⦁ Ensure that monthly financial outlooks for Rooms, Food & Beverage, & General, on target and accurate.
⦁ Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
⦁ Act as a final decision maker in hiring a key staff.
⦁ Coordination with HOD’s for the execution of all activities and functions.
⦁ Overseeing and managing all departments and working closely with department heads on a daily basis.
⦁ Be accountable for responsibilities of department heads and take ownership of all guest complaints.
⦁ Provide effective leadership to hotel team members.
⦁ Lead in all aspects of business planning.
⦁ Respond to audits to ensure continual improvement is achieved..
⦁ Responsible for safeguarding the quality of operations both (internal & external audits).
⦁ Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
⦁ Meeting budgets and exceeding revenue targets

The ideal candidate is a seasoned hotel professional with, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays
A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.
Minimum 4 years’ experience in the hospitality industry, ideally including experience as a General Manager or Asst. General Manager.

Please submit your current CV in English to:

Rooms Division Manager (Agios Nikolaos-Crete)

Assists in managing the execution of all operations in the rooms area departments (Front Office, Concierge and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Key Duties:

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Leads by example demonstrating self-confidence, energy and enthusiasm.
Review all customer comments and feedback relating to the Rooms Division, ensure immediate action is taken and ensure solutions to prevent dissatisfaction are implemented
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Carry out inspections of rooms, public areas and back of house areas on a regular basis to ensure that high standards are maintained at all times
Develops ideas to increase Rooms Division sales by upselling
Maintain & achieve high standards of rooms’ operational efficiency by ensuring all SOPs are up to date and all employees are effectively trained.
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Food & Beverage Manager (Agios Nikolaos Crete)

The bluegr Hotels & Resorts features some of the best hotels in Greece that combine the 3 pillars of quality tourism: breath-taking locations, authentic experiences and exceptional services.

Minos Palace hotel & suites in Agios Nikolaos, Crete is seeking to recruit

Food & Beverage Manager

to plan, organize and supervise the operation of the hotel’s food and beverage outlets, creating unique experiences, ensuring maximum guest satisfaction and financial results according to the company standards.

As an F&B manager you will:

  • manage and control all F&B operations from design to successful implementation
  • recruit, train, give standard of performance and objectives, assign responsibilities, appraise members of the F&B team, ensure engagement and create team spirit
  • design all outlets’ Menus
  • monitor and act correctively when needed, to service and food & beverage standards in all outlets
  • monitor all costs and prepare relevant reports
  • actively interact with guests and handle requests and complaints
  • supervise compliance with best food hygiene practice / HACCP study
  • be present at all times in the hotel outlets during operational periods

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Bartender (Agios Nikolaos)

Aria Hotels , a fast-growing hotel group with a collection of hotels in Greece is currently seeking to recruit
a professional at a new, season 2019, exclusive boutique hotel in Agios Nikolaos – Crete for the position of:

Required Qualifications
2 to 4 years’ experience in a similar position
Fluency in both English and Greek
Knowledge of Russian language will be considered as an asset
Required Skills
Excellent customer care skills
Young, dynamic and self-motivated
Ability to work on flexible schedule
Well-groomed with strong interpersonal skills
Candidates from Lassithi area shall be preferred.

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Guest Relations Officer (Agios Nikolaos)

The bluegr Hotels & Resorts Company features some of the best hotels in Greece, the Minos Palace sea view resort, the luxury Minos Beach art hotel and the Candia Park village in Crete, Life Gallery design boutique hotel in Athens, as well as Sunprime Miramare Suites & Villas in Rhodes. The bluegr collection of hotels combine the 3 pillars of quality tourism: exceptional service, hospitality excellence and breath-taking locations.The Minos Palace hotel & suitesin Agios Nikolaos, Creteis seeking to recruit Guest Relations Officer
to create personalized experiences to all our guests, ensure their wellbeing, promote hotel events and different outlets available for their daily entertainment and assist in any other Guest Relations or Front office task.

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Our company is a well-known mid-scale resort-boutique 5* hotel in eastern Crete (management offices at Crete and Athens). We are looking for an experienced Sales & Revenue Account Executive who will take over the full responsibility for the annual business sales plan.

Key responsibilities:
Planning and implementation of company’s sales strategy
Identification of new markets and business opportunities according to the hotel’s upscale clientele standards

Position Qualifications:
Excellent knowledge of IDS / OTA‘s extranet.
Experience in Hotel Reservations.
Minimum 5 years’ experience in sales management.
Good knowledge of social media and media marketing
College or University degree in Business Administration, Marketing or related field.
Excellent knowledge of Greek and English (written and verbal).
Third language (German – French) will be considered a plus.
Ability to work as a team member.
Good time management and ability to work on a fast pace

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