Rooms Division Manager (Agios Nikolaos-Crete)

Assists in managing the execution of all operations in the rooms area departments (Front Office, Concierge and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Key Duties:

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Leads by example demonstrating self-confidence, energy and enthusiasm.
Review all customer comments and feedback relating to the Rooms Division, ensure immediate action is taken and ensure solutions to prevent dissatisfaction are implemented
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Carry out inspections of rooms, public areas and back of house areas on a regular basis to ensure that high standards are maintained at all times
Develops ideas to increase Rooms Division sales by upselling
Maintain & achieve high standards of rooms’ operational efficiency by ensuring all SOPs are up to date and all employees are effectively trained.
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TUI Airport Service Rep Summer 2019, Heraklion and Corfu

Join TUI DX as a dedicated Airport Service Rep and be part of our busy international airport team that works hard to deliver amazing holidays. You are a fast learner with good life and work experience to help with the pressures of living and working in a busy airport environment.

This is a locally contracted position in a specific destination. You are likely to live here and be in possession of the required local documentation. If you are flexible to work in any of our 115 destinations and have an EU Passport at the time of travel, please check your home country TUI Careers Website for our flexible positions.

WHAT YOU WILL BE DOING
Working long and varied working hours both at the start of season as you learn the demands of the job and throughout the season to cover the varied and flexible airport shift pattern daytime or night
Providing non-stop naturally helpful service to a range of European guests at the start and end of their holidays
Remaining calm and forever smiling throughout any crises in our busy and at times crowded airports
Solving guest questions or complaints on the spot and happy to support reactive larger scale situations including flight delays and strike action with a positive and professional attitude
Efficiently organising airport paperwork – often needing re-organising at speed and short notice
Working very much as one international team supporting colleagues and customers of all nationalities
WHAT WE ARE LOOKING FOR
Patience, positivity, resilience – willing to work long hours are all critical for our dedicated airport team
The maturity, life or work experience to handle living and working in our busy airport operation
Naturally able to engage and collaborate with guests and colleagues of varying nationalities
The experience or natural ability to provide great service – remains calm in a crisis and is comfortable to step-up and solve problems on the spot
High personal standards and takes pride in the uniform helping TUI DX stand out as No1
Previous experience of working with people or within customer service advantageous
Strong verbal & written English – additional European languages advantageous

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Branch Manager (Heraklion-Crete)

We are looking for a Branch Manager for our new Branch Office in Heraklion.

The main responsibilities are:
Organization of team schedules to ensure proper customer service.
Ensure the correct provision of subcontracted service providers (maintenance, cleaning, repair, etc.).
Control operating costs to achieve the targets.
Enhance the cross-selling of services (GPS, higher category, etc.) both personally and encouraging the team to get them.
Assist the customers in operational management (it is considered one more person in the office when organizing schedules)
Ensure the good atmosphere and work climate among employees. Enable their professional development and their level of commitment.

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Branch Manager (Chania-Crete)

We are looking for a Branch Manager for our new Branch Office in Chania.

The main responsibilities are:
Organization of team schedules to ensure proper customer service.
Ensure the correct provision of subcontracted service providers (maintenance, cleaning, repair, etc.).
Control operating costs to achieve the targets.
Enhance the cross-selling of services (GPS, higher category, etc.) both personally and encouraging the team to get them.
Assist the customers in operational management (it is considered one more person in the office when organizing schedules)

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Food & Beverage Manager (Agios Nikolaos Crete)

The bluegr Hotels & Resorts features some of the best hotels in Greece that combine the 3 pillars of quality tourism: breath-taking locations, authentic experiences and exceptional services.

Minos Palace hotel & suites in Agios Nikolaos, Crete is seeking to recruit

Food & Beverage Manager

to plan, organize and supervise the operation of the hotel’s food and beverage outlets, creating unique experiences, ensuring maximum guest satisfaction and financial results according to the company standards.

As an F&B manager you will:

  • manage and control all F&B operations from design to successful implementation
  • recruit, train, give standard of performance and objectives, assign responsibilities, appraise members of the F&B team, ensure engagement and create team spirit
  • design all outlets’ Menus
  • monitor and act correctively when needed, to service and food & beverage standards in all outlets
  • monitor all costs and prepare relevant reports
  • actively interact with guests and handle requests and complaints
  • supervise compliance with best food hygiene practice / HACCP study
  • be present at all times in the hotel outlets during operational periods

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Resort Customer Helper (Rep) – Chania

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers “Have a Lovely Holiday!”

Jet2holidays is the UK’s 2nd largest Tour Operator, providing ATOL licensed Package Holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities with scheduled leisure flights by our award-winning airline Jet2.com.

We have fantastic opportunities to join our Jet2holidays Team as a Resort Customer Helper (Overseas / Holiday Representative) based in Chania for Summer 2019.

Reporting into our in Resort Management Team, you will deliver an exceptionally friendly and trustworthy service to our customers’ from the moment they arrive in resort. Visiting our customers at their hotels and being present to support them at any time during their stay is essential in this role.

All our customers have different requirements to make their holiday special and using your fantastic local knowledge of the resort, you will have the confidence to recommend local experiences, attractions and excursions to match our customers needs to ensure they have a great holiday.

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Airport Team Leader – Heraklion

Jet2holidays is the UK’s 2nd largest Tour Operator, providing ATOL licensed Package Holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities with scheduled leisure flights by our award-winning airline Jet2.com.

We have fantastic opportunities to join our Jet2holidays Team as an Airport Team Leader based in Heraklion Airport for Summer 2019.

Reporting into the Destination Manager, the Airport Team Leader will be responsible for leading, motivating and coaching a team of Airport based Customer Helpers to deliver VIP customer service at all times.

You will plan your team’s rosters so that they are on hand to ensure our customers safe and efficient transfer to their resort on as well as at the end of their holiday, to greet our customers as they arrive safely back at the airport, to return to the UK.

You will also be the team’s first point of contact for advice, as well as working with our transfer agents and colleagues to help deliver feedback to improve service delivery. Representing our Jet2holidays’ values at all times is also essential to the success of this role.
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Airport Customer Helper (Rep) – Chania

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers “Have a Lovely Holiday!”

Jet2holidays is the UK’s 2nd largest Tour Operator, providing ATOL licensed Package Holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities with scheduled leisure flights by our award-winning airline Jet2.com

We have fantastic opportunities to join our Jet2holidays Team as an Airport Customer Helper (Overseas /Holiday Representative) based at Chania Airport for Summer 2019.

Reporting into our Team Leader, you will deliver an exceptionally friendly and trustworthy service to our customers’ right from the moment they arrive.

Working closely with our transfer provider, you will ensure our customers safe and efficient transfer to resort on arrival. At the end of their holiday, you will greet our customers as they arrive safely back at the airport, to return to the UK.

We’re looking for enthusiastic, energetic, customer focused and adaptable people to help create memories for our customers that will last a lifetime. If you love the idea of taking responsibility for our customers’ holiday experience whilst working as One Team, this could be the perfect role for you. Apply on source

Reservations Manager (Rethymno)

Cressa Corona Boutique Hotel, the first storytelling hotel in Crete located in the old town of Rethymno offering unique suites is looking for an experienced Reservations Manager to operate and monitor reservations for 3 small hotels under the same management.

Key Responsibilities:

Respond to all telephone, email and walk-in inquiries regarding Rooms and Customer Inquiries.

Monitor customers’ and business invoices, payments from all partners and collaborating agents
Closely following up on all inquiries within a 24 hour response time
Open and close the availability as and when required of the hotel in all IDS and on the hotel website
Create and maintain reservation records within the Hotel PMS
Responsible for the prompt handling of cancellations, no-shows and modifications
Monitors advance deposit requirements as per the payment policy of each reservation
Required Qualifications:
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Consular Officer (Heraklio)

Job Description (Roles and Responsibilities)

The British Vice Consulate in Heraklion is part of a world-wide network representing British political, economic and consular interests overseas and is looking to recruit a Consular Officer for March till October 2019.

Provide high quality, professional and efficient consular services to visiting and resident British nationals in Crete. Be a fully engaged and a proactive member of the Crete consular team, the Greece/Cyprus Network and the wider Europe South Network, to contribute to the achievement of business plan objectives and full Consular Strategy delivery.

Main Duties and Responsibilities

Specifically, as an integral part of the Consular Team, you will:

Assistance (60% of time)

  • Provide consular assistance to British Nationals in all cases that might arise in the wider consular district. Maintain high level of awareness of consular policy and utilise appropriately and effectively the whole range of IT and other tools necessary to achieve a high standard of customer service, with a view to consular excellence. Issue Emergency Travel Documents. Provide appropriate advice and carry out any notarial service, based on the hub/spoke agreement with Athens Consular Section. Cooperate fully with local and wider team, including the Consular Contact Centre and Global Response Centre, if and when a case requires it.

Policy & network projects (10% of time)

  • Take responsibility for and lead on implementation of consular policy/network projects, following consultation with Vice Consul, aiming to improve our services. Take part in Greece/Cyprus network and regional projects and events, as and when necessary. Engage appropriately with local and wider regional consular team/s. Share and communicate through local and regional channels.

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