Job Description (Roles and Responsibilities)
The British Vice Consulate in Heraklion is part of a world-wide network representing British political, economic and consular interests overseas and is looking to recruit a Consular Officer for March till October 2019.
Provide high quality, professional and efficient consular services to visiting and resident British nationals in Crete. Be a fully engaged and a proactive member of the Crete consular team, the Greece/Cyprus Network and the wider Europe South Network, to contribute to the achievement of business plan objectives and full Consular Strategy delivery.
Main Duties and Responsibilities
Specifically, as an integral part of the Consular Team, you will:
Assistance (60% of time)
- Provide consular assistance to British Nationals in all cases that might arise in the wider consular district. Maintain high level of awareness of consular policy and utilise appropriately and effectively the whole range of IT and other tools necessary to achieve a high standard of customer service, with a view to consular excellence. Issue Emergency Travel Documents. Provide appropriate advice and carry out any notarial service, based on the hub/spoke agreement with Athens Consular Section. Cooperate fully with local and wider team, including the Consular Contact Centre and Global Response Centre, if and when a case requires it.
Policy & network projects (10% of time)
- Take responsibility for and lead on implementation of consular policy/network projects, following consultation with Vice Consul, aiming to improve our services. Take part in Greece/Cyprus network and regional projects and events, as and when necessary. Engage appropriately with local and wider regional consular team/s. Share and communicate through local and regional channels.