General Manager / Hotel Manager (Agios Nikolaos-Crete)

Karma Group, an Award Winning International Lifestyle Leisure and Entertainment Group is currently seeking to recruit a professional for a new season 2019, at Karma Minoan hotel in Agios Nikolaos – Crete for the position of General Manager :

Required Qualifications
Minimum 4 years’ experience in a similar position
Fluency in both English and Greek
Required Skills
Excellent customer care skills
Young, dynamic and self-motivated

Candidates from Lassithi area shall be preferred.
POSITION TITLE: General Manager / Hotel Manager
DUTIES AND RESPONSIBILITIES:
⦁ Oversee the operations functions of the hotel, as per the Organization
⦁ Hold regular briefings and meetings with all head of departments.
⦁ Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
⦁ Lead all key property issues including capital projects, customer service and refurbishment.
⦁ Handling complaints, and oversee the service recovery procedures.
⦁ Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget,
⦁ Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
⦁ Ensure all decisions are made in the best interest of the hotels and management.
⦁ Prepare a monthly financial reporting for the Board of Directorss
⦁ Developing improvement actions, carry out costs savings.
⦁ A strong understanding of P&L statements and the ability to react with impactful strategies
⦁ Ensure that monthly financial outlooks for Rooms, Food & Beverage, & General, on target and accurate.
⦁ Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
⦁ Act as a final decision maker in hiring a key staff.
⦁ Coordination with HOD’s for the execution of all activities and functions.
⦁ Overseeing and managing all departments and working closely with department heads on a daily basis.
⦁ Be accountable for responsibilities of department heads and take ownership of all guest complaints.
⦁ Provide effective leadership to hotel team members.
⦁ Lead in all aspects of business planning.
⦁ Respond to audits to ensure continual improvement is achieved..
⦁ Responsible for safeguarding the quality of operations both (internal & external audits).
⦁ Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
⦁ Meeting budgets and exceeding revenue targets

PREREQUISITES:
The ideal candidate is a seasoned hotel professional with, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays
EDUCATION:
A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.
EXPERIENCE:
Minimum 4 years’ experience in the hospitality industry, ideally including experience as a General Manager or Asst. General Manager.

Please submit your current CV in English to: careers.europe@karmagroup.com.