Hotel Operations Manager (Crete)

ICAP Executive Search & Selection part of ICAP Group, the largest Business Services Group in South-Eastern Europe, is among the top premium consultancies in Greece. With more than 40 years of experience, we specialize in assessing and recruiting Senior to Middle Level Executives based on our client needs.

ICAP Executive Search on behalf of its client, a large Hotel & Resorts Group of companies, is seeking for an Operations Manager to join their team in Crete.

Hotel Operations Manager (Ref: 4461/OM/ESS/GR)

Key Accountabilities:

Planning, directing and coordinating the operation of all F&B departments according to the Group’s policies and guidelines while being fully responsible for all aspects of all F&B departments
Organizing, educating, supervising and evaluating all F&B units Managers while guiding them to properly implement their duties according to the Group’s policies and procedures.
Reviewing the performance of all personnel while ensuring their professional development in cooperation with each F&B unit ‘s Head.
Ensuring the premises are in operative condition as per category of the unit to receive & serve the guests.
Support and work with all Department Heads in all aspects of running the Hotel.
Ensuring strict compliance with all relevant Hygiene and Safety legislation and requirements while maintaining staff awareness on health and safety, fire and hygiene regulations
Maintaining continuous communication with the Purchasing Dept. for the selection of the most suitable products (consumable or not) used in the food departments of the Hotel.
Organizing and Supervising the operation of the Hotel’s Mini Market.
Being responsible for the planning, organizing, monitor quality & quantity of the Menu at all F&B departments in cooperation with the Chef, Restaurant and Bar Managers.
Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Randomly inspecting the stores (F&B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with all F&B Managers & Chef.
Responsible for defining product pricing policies at all F&B departments in close collaboration with the Management and the Hotel’s Control department.
Manage budgeting of all F&B departments while setting goals and continuing efforts to achieve these goals in cooperation with department heads.
Direct collaboration with the Entertainment & Marketing (Animation) Dept. for the planning and execution of special events to ensure success
Interact with customers and ensure that their needs are met in a timely and satisfactory manner
Responsible for the implementation of H.A.C.C.P. procedures and forms, as mentioned in the H.A.C.C.P. System. Also responsible for the archiving of all documents H.A.C.C.P. as well as for any revision of the procedures or forms.


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