Cressa Corona Boutique Hotel, the first storytelling hotel in Crete located in the old town of Rethymno offering unique suites is looking for an experienced Reservations Manager to operate and monitor reservations for 3 small hotels under the same management.
Respond to all telephone, email and walk-in inquiries regarding Rooms and Customer Inquiries.
Monitor customers’ and business invoices, payments from all partners and collaborating agents
Closely following up on all inquiries within a 24 hour response time
Open and close the availability as and when required of the hotel in all IDS and on the hotel website
Create and maintain reservation records within the Hotel PMS
Responsible for the prompt handling of cancellations, no-shows and modifications
Monitors advance deposit requirements as per the payment policy of each reservation
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